Refund policy
At Motivx Tools, we want to make sure you have the right tools for the job. That’s why we’ve designed our return and exchange process to be simple, fair, and hassle-free.
Unlike many large marketplaces that only offer a 30-day return window, we understand that automotive tools are often purchased well before the actual service is performed. Whether you’re planning your next oil change or stocking tools for future maintenance, you deserve enough time to make sure the tool is right for your application.
That’s why we offer a full 90-day return and exchange period on most orders.
- No restocking fees
- No unnecessary hassles
- Real customer support from a small family-owned company
Can I Return a Tool I Ordered?
Yes - most tools can be returned within 90 days of purchase.
Before sending anything back, please contact our support team so we can start the return process and provide instructions.
Contact us at:
support@motivxtools.com
For warranty-related issues, please visit our Warranty Center.
Marketplace Orders:
If your order was placed through Amazon, eBay, or another marketplace, please process the return directly through that platform.
Can I Exchange an Item?
In most cases, yes.
If you need a different size, application, or product, contact our team and we’ll help make sure you get the correct tool for the job.
How Do Returns & Exchanges Work?
- Contact our support team to start the process
- We’ll provide return instructions and, in many cases, a prepaid return label
- Securely package the item, preferably in its original packaging
- Ship the item back to us
Once the item arrives, our team will inspect and process the return or exchange.
What If I Ordered the Wrong Item?
It happens - even to professionals.
If you accidentally ordered the wrong tool, just contact us and we’ll help you arrange a return or exchange.
What If You Sent the Wrong Item?
While we strive for perfection, mistakes can occasionally happen. If we shipped the incorrect item, we’ll make it right as quickly as possible.
Please contact us immediately so we can resolve the issue.
How Long Do I Have to Return or Exchange an Item?
You have 90 days from the purchase date to start a return or exchange request.
Are There Restocking Fees?
No. Motivx Tools does not charge restocking fees for properly returned items.
Do I Have to Pay Return Shipping?
Return shipping responsibility depends on the reason for the return. In many cases, we will provide a prepaid return shipping label.
How Long Do Refunds Take?
Once your return arrives at our facility, please allow up to 5 business days for inspection and processing.
After the refund is issued, your bank or payment provider may take several additional business days to post the refund to your account.
What If My Item Is Defective or Damaged?
We stand behind the quality of the products we sell.
If your item arrives damaged or you believe it is defective, please contact us right away and we’ll work directly with you to resolve the issue.
What If the Item Was Purchased as a Gift?
Refunds can only be issued to the original purchaser and original payment method. However, if you received a Motivx Tools product as a gift and need a different item, we are often able to assist with an exchange.
Warranty Claims
If you believe your product qualifies for warranty service, please visit our Warranty Center for assistance.
You can also learn more about our Limited Lifetime Warranty on our website.