Shipping policy
We will always fulfill and ship your order the fastest and most reliable way possible. If you have special shipping needs, contact us before ordering.
1. How much is shipping?
Unlike most online retailers, our costs for standard shipping are fixed within the United States:
- Orders under $30 ship for a flat rate of $3.95
- Orders over $30 ship for free
2. What shipping methods do you offer?
We will always fulfill and ship your order the fastest and most reliable way we can without using expedited shipping. We also offer FedEx Express 2 day service within the United States for an additional charge.
If you need a rush shipment (faster than 2-4 business days), feel free to call us at 833-466-8489 or contact us so we can look at all your shipping options.
3. Do you have a minimum order?
There is no minimum order amount required to shop at Motivx Tools. Whether you need a single wrench or a complete shop set, we are happy to fulfill your order.
4. Do you offer rush shipping?
Yes. If you need your tools is less than 2-4 business days, feel free to call us at 833-466-8489 or contact us online so we can look at all your shipping options.
5. How long does it take to process and ship my order?
Website orders placed Monday-Friday by 2:00 PM PST usually process and ship out same day. Weekend orders will ship on Monday.
Most orders placed within the contiguous United States arrive within 2-5 business days.
6. Where are you located? How long does shipping take?
All website orders ship from: 11108 Woodland Ave E, Puyallup, WA 98373. Total shipping time depends on your distance from our Washington facility and the shipping method used. Once processed, ground shipments to the lower 48 typically arrive within 2-5 business days depending on the destination.
7. Will you provide tracking information?
Yes. As soon as a shipping label is generated, you will be sent an email containing tracking information. Use the link provided in that email to track the status of your shipment until it arrives.
8. If I pay by credit card, will you charge my card once the item has shipped?
No. For security purposes and to reserve your inventory, your credit card is charged at the time the order is placed.
9. If I ordered an item that’s out of stock, when will it ship?
In the event that an item is out of stock, our team will contact you directly via email or phone. We will provide an estimated restock date and discuss whether you would like to wait for the item or receive a refund.
10. Can you ship my order to multiple addresses?
We can only ship to one address per order. If you need items delivered to multiple locations, please place a separate order for each destination.
11. Do you ship to Alaska, Hawaii, and US territories?
Yes, we ship to Alaska, Hawaii, and all US territories. Please be aware that these locations may incur additional shipping fees and will have longer transit times.
12. Do you ship to PO Boxes or APOs/FPOs?
Yes. We ship to PO Boxes and military APO/FPO addresses via the United States Postal Service (USPS).
13. Do you ship internationally?
Yes, we offer shipping to some international locations. Contact us before ordering to be certain your destination is included.
14. Do you ship hazardous items?
No. Motivx Tools does not carry or ship hazardous products.
15. What happens if you ship the wrong item?
While we strive for 100% accuracy, mistakes can happen. If you receive an item different from what you ordered, please contact us immediately. We will work with you to make it right.
16. What happens if the item is damaged during shipping?
It is critical that you inspect your package for damage upon receipt. If you notice damage, take clear photos of the packaging and the product, and contact Motivx Tools right away.
17. What if my address changes before my order ships?
If you realize your shipping address is incorrect, please contact us immediately. We will do our best to update the information, but once an order has been shipped, we are unable to change the destination address.
18. What if I never receive an order?
First, check your tracking information to confirm the delivery status. If the carrier is the US Postal Service and the package is small it may be in your mailbox. Sometimes the US Postal Service will mark a package delivered but not actually deliver it until the next business day. If the tracking shows the item was delivered but you have not received it, please contact us.
What happens if I refuse the shipment?
We strongly advise against refusing a shipment. If you no longer want the item, please accept the delivery and then contact us to begin a formal return process. Refusing a shipment often results in additional shipping charges or restocking fees being deducted from your refund.